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Complaints Information
Whilst we will make every effort to maintain the highest standards, we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern. If at any time you have a complaint about the services that we provide for you, then you should contact:
Bermuda: Mary DeSilva at Mary_DeSilva@artexrisk.com
In such circumstances we will:
- Have complaints and expressions of dissatisfaction reviewed fairly and independently by a person of appropriate seniority and authority
- Acknowledge any formal complaints promptly
- Try to resolve the complaint informally, and write to you confirming we have done so
- Respond fully to your concern or complaint within four weeks or less. If for any reason this is not possible, we will write to you to explain why we have been unable to conclude the matter quickly.